PRO services management software for UAE providers and typing centres
Hundreds of small requests, none of them lost
toDubai tracks every visa, cancellation, certificate and NOC your team is working on, with document checklists, internal notes that never reach the client, and a timeline the client can follow from their phone. It manages the requests and the client relationship. It does not do government e-billing or fee accounting, so a typing centre would run it alongside whatever it bills through today.
The volume is manageable. The tracking isn't.
Each individual request is a twenty-minute job. Knowing the status of all of them at once is a full-time role nobody was hired for.
- Requests arrive by WhatsApp, phone and email, then live in someone’s notebook.
- A visa application missing an insurance detail sits untouched for four days.
- The client asks for an update and the PRO has to physically check.
- An internal note about a delay accidentally forwarded to the client.
- No record of how long each service type actually takes.
Ten service types, ready to run
Each one carries its own fields, checklist and timeline.
Three modules doing most of the work
A visa module built for the UAE
Not a generic task with a custom field bolted on. SR numbers, status changes, insurance details and the real progression of a UAE employee visa, tracked properly.
The stages, and where they usually get stuck, are in our write-up of the employment visa process.
Legal services with a real lifecycle
A ten-state lifecycle with document checklists, so legal work stops being an email thread and starts being a tracked matter with a status anyone can read.
Notes that can't leak
Internal notes and client-visible updates are separate fields with separate rules. Anything not explicitly marked client-visible stays internal. Fail-closed, so the mistake falls the safe way.
They submit it themselves, then watch it
A client opens the app, picks a service from the catalogue, submits, and follows the timeline. Your PRO team gets a properly formed request instead of a voice note.
- Document checklists tell the client what to send before you have to ask.
- In-app upload, so nothing arrives as a compressed photo in a chat.
- A timeline per request, with client-visible updates you control.
- Clients can cancel a request themselves if plans change.
- Documents received
- Payment confirmed
- Name reservation
- License issued
What people ask before the call
Does it handle government e-billing or fee accounting?
No. It manages the requests, the documents, your invoices and what the client can see. Government transaction billing stays in whatever system you use for it now.
Does it alert us when a visa or Emirates ID is about to expire?
No. There are no per-document expiry alerts. There is a thirty-day renewals view on the dashboard for licenses, which your team checks.
Which services are in the catalogue?
Employee visas, visa cancellations, salary certificates, NOCs, bank letters, letters and certificates, package upgrades, corporate tax, and accounting and legal consultations.
Can clients raise requests themselves?
Yes. They pick a service in the app, submit it with the documents the checklist asks for, and follow its timeline.
Can clients ever see our internal notes?
No. Internal notes and client-visible updates are separate, and anything not explicitly marked client-visible stays internal.
See it running on your own operation
Tell us how your operation runs today and we will show you what changes. Straight answers, in AED, without a drawn-out sales sequence.