The questions we get, answered without the marketing voice
Including the ones where the answer is no. You will find those out eventually, so you may as well find them out now.
The software
Which free zones does the platform support?
RAKEZ, Ajman Free Zone and ANC have complete pre-built workflows today: thirteen steps for RAKEZ and eleven for AFZ, matching each authority's real process. You can still manage clients, service requests and finance for any other jurisdiction, including mainland; you just won't get a step-by-step workflow for it out of the box. If most of your volume is somewhere else, say so when you get in touch and we'll be honest about the fit.
Can we build our own workflows?
No. Workflows are built and maintained by us per free zone, so they stay accurate as authorities change their processes. There is no drag-and-drop builder. In practice this is why the workflows are usable on day one rather than being a blank canvas somebody has to configure.
Does it submit applications to the free zone directly?
No. There is no API connection to any UAE authority, and nobody offers one at this level. Free-zone data in the platform is reference data. Your team still does the submission through the authority's own channels. What changes is that everything around the submission stops being manual.
Is there an Arabic interface?
Not today. The product interface is English only, and there is no right-to-left layout. We would rather say that plainly than let you find out after signing.
Can clients pay through the system?
No. There is no payment gateway. Clients pay you the way they already do, by transfer, cheque, cash or card terminal, and the platform records the payment, routes it for finance approval, and issues the receipt and invoice. Think financial control rather than checkout.
Is there a public API?
No public API and no developer keys. Webhooks are inbound only, for example website forms and WhatsApp messages posting leads into the system.
Implementation
How long does it take to go live?
It depends mostly on how much existing data you bring and how many people need training. Setting up your branded instance and connecting WhatsApp is quick. Importing years of client records and getting five different roles comfortable takes longer. We scope a realistic timeline before you sign, not after.
Can you import our existing clients?
Yes. Client and company records, license details and documents can be migrated. Bring whatever you have, whether that is a spreadsheet, an export from another CRM or a drive full of folders, and we will tell you honestly what can be mapped cleanly and what will need manual work.
Is training included?
Yes, and it is role by role. A finance manager and a sales agent use completely different parts of the system, so training them together tends to waste everyone's time.
Can we use our own brand and domain?
Yes. The platform is multi-tenant and white-label: your own domain, logo and full colour system. Several licensing companies already run branded instances, with organisation-level data isolation between them.
Data & security
Who can see what?
Access is role-based across nine staff roles, plus stackable workflow roles for people who wear more than one hat. Partner agencies see only their own clients. Clients see only their own companies. Internal notes are never visible to clients, and that separation is fail-closed: anything not explicitly marked client-visible is treated as internal.
Where are documents stored?
In encrypted cloud storage, attached to the record they belong to rather than sitting in a shared drive. Client-facing links are tokenised, so a progress page can be shared without creating a login.
Do you have ISO or SOC 2 certification?
We do not claim certifications we do not hold. What we can show you is the actual control set: role-based access, organisation-level data isolation enforced at the data layer, full audit trails on every application, rate limiting, request sanitisation and API traffic logging. Ask us for specifics and we will answer them directly.
Can we get our data out?
Yes. The export centre covers clients, applications, transactions and documents in Excel, CSV and PDF. Your records are yours and that is in the terms.
Pricing & support
How much does it cost?
It is quoted per operation, based on staff seats, monthly application volume, how many brands you run, whether you need the partner portal, and whether your clients get the mobile app. We give you a number in the first conversation rather than after three meetings.
Is there a free trial or self-serve signup?
No. The platform only makes sense against your own workflows and data, which takes a short setup rather than a signup form. Get in touch and we will walk you through it against one of your real applications.
What notifications do we and our clients get?
Your staff get Telegram alerts for lead assignment and finance approvals, and email for documents. Clients get email and see updates in the app or on the public tracker. There is no SMS and no mobile push notification, so do not design a process that depends on a text message arriving.
Does it remind us about license renewals?
There is a thirty-day renewals view on the dashboard that shows what is coming up. It is something your team checks, not an automated reminder engine, and there are no per-document expiry alerts.
Still unanswered?
Email us at hello@todubai.ae or read the security page for the technical detail.
See it running on your own operation
Tell us how your operation runs today and we will show you what changes. Straight answers, in AED, without a drawn-out sales sequence.